On all Citylitics platform web pages, you can receive instant support through the chat icon located on the bottom left of your screen. For a quick walkthrough of the tool, check out this demo.
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Live Assistance for Real-Time Questions
You now have the power to ask our team any questions you might have in real-time! Whether you seek clarification on features, need guidance on navigating the interface, or desire insight on how to optimize your experience, our dedicated team will be on standby to provide direct assistance. -
Streamlined Access to Knowledge Base Articles
Our new interactive support tool will act as a gateway to a wealth of informative articles found within our Citylitics Knowledge Base. These articles were crafted to provide both helpful explanations and valuable advice on utilizing our products effectively. From troubleshooting to mastering advanced functionalities, our knowledge base is your go-to resource!
How to Use This Feature
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Initiating Live Assistance: Locate the chat icon on our platform and select “Ask us a Question.” Our team is dedicated to assisting you promptly and effectively.
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Accessing Knowledge Base Articles: Select “Product Features and Data” or “Popular Support Articles” from the chat icon and you'll find links directing you to helpful knowledge base articles.
Your Feedback Matters
We're committed to continuously improving your experience. Your feedback plays a crucial role in refining our services. Please share your thoughts and experiences with us as you explore this feature.