Our Personalized Consultation Sessions are designed to help you get maximum, measurable value from Citylitics. In 30–45 minutes, you will receive expert guidance, tailored insights, and clear next steps to accelerate your workflows and improve how you use the platform.
Your dedicated Implementation Specialist, with the support from your Customer Success Manager, will tailor each session to your evolving priorities so you always walk away with improved clarity, efficiency, and alignment.
Scheduling & Preparation
Scheduling
Customer Success Manager Recommended:
Your Customer Success Manager will introduce you to your Implementation Specialist and coordinate your first consultation. These are run directly with the Implementation Specialist (who are our in-house data experts, supporting your customer experience). From there, we’ll help set an ongoing cadence that aligns to your business needs—quarterly or more frequently if desired.
Per Direct Request:
If you would like to take advantage of one of these sessions, simply reach out to your Customer Success Manager directly, and we will be happy to schedule this for you.
Preparation
Minimal preparation required. Before your session, simply:
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Review your recent insights and leave quick feedback.
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Come with any questions about features, data, or workflows.
We’ll handle the rest.
What We Cover (3 Core Focus Areas)
Every consultation is customized but generally centers around the following areas, each designed to give you clear, achievable value:
1. Reviewing Recent Insights (Data Discovery)
We walk through your most relevant and timely insights, highlighting patterns, explaining why they matter, and showing how you can leverage them more effectively.
You walk away with:
- A clearer understanding of the insights driving your market
- Faster routes to uncovering opportunities you care about
- Recommendations on how to refine or expand your data coverage
- A mini “insight action plan” tied directly to your goals
2. Understanding Your Priorities (Goal Alignment)
We review your current initiatives, projects, and target markets. Your Implementation Specialist then optimizes your configuration and workflows to ensure the platform is working for you (not the other way around).
You walk away with:
- Customized workflows aligned to your strategic priorities
- Clear recommendations on how to use Citylitics more efficiently
- Optimized platform settings so insights better match your needs
3. Gathering Your Feedback (Continuous Improvement)
You can share candid feedback on usability, insight relevance, or feature requests. We’ll translate this into internal actions across Product, Data, and Engineering.
You walk away with:
- Confirmation your feedback is being acted on
- Visibility into upcoming improvements that support your use cases
- Confidence that Citylitics is evolving in ways that strengthen your workflows
After the Session
Following each consultation, you will receive:
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- The call recording
- Relevant insight links
- Summarized recommendations
- Agreed-upon next steps and action items
This ensures you leave each session with clarity, confidence, and momentum.